Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions under which NEW RISHIKESH TRANSPORT processes refunds and cancellations for transport services. We strive to be fair and transparent in all our dealings.

2. Booking Cancellation

2.1 Before Dispatch

If you wish to cancel a booking before the goods have been dispatched:

• Full Refund: If cancellation is made within 2 hours of booking and before goods pickup
• 90% Refund: If cancellation is made after pickup but before dispatch from origin branch
• Any pickup charges incurred will be deducted from the refund

2.2 After Dispatch

Once goods have been dispatched:

• No Refund: Standard freight charges are non-refundable
• Return freight charges will apply if goods are to be returned to origin
• Contact us immediately to arrange for return or redirection

3. Refund for Service Failures

We will provide refunds in the following situations:

3.1 Non-Delivery

• Full Refund + Compensation: If goods are lost and cannot be traced within 30 days
• Compensation is limited to declared value or maximum liability as per terms

3.2 Damaged Goods

• Report damage within 24 hours of delivery with photographic evidence
• Refund/compensation based on extent of damage and liability terms
• No refund for damage due to improper packaging by consignor

3.3 Significant Delay

• Partial refund may be considered for delays exceeding 7 days beyond estimated delivery
• Delay refunds are at management discretion and subject to investigation
• No refund for delays due to force majeure events

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Call +91 9787470617 or email vikranthboss@gmail.com
2. Provide Details: LR number, booking date, reason for refund
3. Submit Documents: Any supporting evidence (photos, receipts, etc.)
4. Wait for Review: We will review your request within 3-5 business days
5. Refund Processing: Approved refunds processed within 7-10 business days

5. Refund Methods

Refunds will be processed through:

• Original Payment Method: If paid online, refund to the same account/card
• Bank Transfer: For cash payments, refund via NEFT/IMPS
• Credit Adjustment: For credit customers, adjustment in next billing cycle
• Cash: For small amounts, cash refund at our office

6. Non-Refundable Items

The following are non-refundable:

• Service completed successfully as per booking
• Freight charges after goods dispatch (unless our fault)
• Loading/unloading charges already incurred
• Storage charges for goods held at warehouse
• Documentation and administrative fees
• Insurance premiums (if opted)

7. Disputes and Claims

For disputes regarding refunds:

• File a written complaint within 7 days of refund decision
• Our team will review and respond within 7 business days
• Escalation to management available for unresolved issues
• Final disputes subject to jurisdiction as per Terms & Conditions

8. Online Payment Refunds

For payments made through our online portal:

• Refunds are processed through the same payment gateway
• Time taken depends on bank processing (typically 5-7 business days)
• Payment gateway charges may not be refundable

9. Credit Account Adjustments

For credit account customers:

• Refunds will be credited to your account
• Adjustment will reflect in the next billing statement
• Can be applied against future bookings

10. Contact for Refunds

For all refund-related queries, contact:

NEW RISHIKESH TRANSPORT
Accounts & Refunds Department
Phone: +91 9787470617
Email: vikranthboss@gmail.com
Address: No. 52, D1, P.K.S.A. Arumugam Road, Karuppanan Street, Sivakasi

Office Hours: Monday - Saturday, 9:00 AM - 6:00 PM