Checkout Policy

1. Booking Process

When you book a shipment with us, we collect all necessary details to ensure safe delivery:

• Sender & Receiver details (Name, Mobile, Address).
• Goods information (Type, Quantity, Weight, Description).
• Selection of Billing Type and Delivery Type.

2. Billing Types

We offer three convenient billing options to suit your needs:

• PAID: The sender pays all transport charges at the time of booking.
• TO PAY: The receiver pays the transport charges at the time of delivery.
• CREDIT: Account-based billing for regular business customers with a predefined credit cycle.

3. Payment Methods

We accept multiple payment methods for your convenience:

• Cash: Standard payment at our branches or during door delivery.
• UPI: Quick payments via GPay, PhonePe, Paytm, etc.
• Bank Transfer: NEFT/IMPS for bulk or business payments.
• Cheque: Subject to clearance for credit customers.

4. Delivery Process

Choose the delivery method that works best for you:

• Branch Delivery: The receiver picks up the goods from our nearest destination branch. A unique LR number and identification are required.
• Door Delivery: We deliver the goods directly to the recipient's specified address. Additional charges apply.

5. Official Documentation

For every transaction, we provide/generate official documents:

• Lorry Receipt (LR): Your primary proof of booking, issued immediately upon creation.
• Trip Sheet: Internal documentation for vehicle and driver assignment.
• Payment Receipt: A detailed PDF receipt generated for every payment made.
• Delivery Slip/POD: Proof of delivery captured when goods are handed over.

6. Bill Closing Criteria

A bill is officially marked as CLOSED when:

1. The goods have been successfully DELIVERED.
2. The payment status is PAID (Full amount collected).
3. The receiver's signature or Proof of Delivery (POD) is recorded.

7. Cancellations and Refunds

For information regarding cancellations and refunds, please refer to our Refund & Cancellation Policy.