Privacy Policy

1. Introduction

NEW RISHIKESH TRANSPORT ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport services or visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, address, phone number, email address
• Business Information: Company name, GST number, business address
• Consignment Details: Sender/receiver details, goods description, weight, value
• Payment Information: Transaction details, payment method, billing address
• Communication Records: Customer service interactions, feedback, complaints

3. How We Use Your Information

We use the collected information for:

• Processing and delivering your consignments
• Generating Lorry Receipts (LR) and invoices
• Communicating delivery updates via SMS, phone, or email
• Processing payments and maintaining accounts
• Responding to your inquiries and providing customer support
• Improving our services and operations
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security

4. Information Sharing

We may share your information with:

• Service Partners: Delivery agents, drivers, and logistics partners for completing deliveries
• Payment Processors: For processing your payments securely
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your information:

• Secure servers and encrypted data transmission
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax records, transport documentation)
• Resolve disputes and enforce agreements

Typically, transport records are retained for 7 years as per legal requirements.

7. Your Rights

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Lodge complaints with data protection authorities

8. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related queries or to exercise your rights, contact us:

NEW RISHIKESH TRANSPORT
Data Protection Contact
Phone: +91 9787470617
Email: vikranthboss@gmail.com
Address: No. 52, D1, P.K.S.A. Arumugam Road, Karuppanan Street, Sivakasi, Tamil Nadu